The “O” Word…

March 14th, 2008 by Melanie

This is a guest post by Melanie Tan.

Since Thomas covered the “L” word, it inspired me to discuss the “O” word… outsourcing.

By now, you’ve probably already realized that one of the things that set Super Affiliates apart is that they don’t do EVERY little thing by themselves. They zero in on their BEST ability/qualification and outsource the rest. Yes, there are pitfalls so here’s a few things you need to keep in mind.

One: Service providers are not mind-readers. YOU should know what you want done even before you start looking for providers. If you need a website done, you should at least have an idea of what you want it to look like! If you want an application done, you should be clear on what it should do in the first place. If you want content written, you should know what you intend to do with them (website content? article marketing? compiled later into a report? etc.)

If you’re not 100% sure of what you want, the best thing to do is provide examples. Choose five websites and tell your provider this is the ‘look’ you’re aiming for. Show links to a few articles online and say this is the ‘tone’ and writing style you want. This simple step will save you and your provider time, money and headaches.

Also, the clearer you are about your requirements, the better you are at selecting which service provider you should go with. Speaking of selection…

Two: Don’t always go for the cheap provider! Yes, you WILL get what you pay for. So how do you know you’re hooking up with the right provider?

  • Single person vs. company. I started out as a one-woman provider so I’d be the last person to say don’t trust one-man firms but take note of deliveries. The disadvantage of single person entities is they’re prone to not deliver on said dates due to illness, etc. If it was a firm, then there’s at least a bit of redundancy and your project SHOULD still be delivered on time regardless of who got sick or not. On the other hand, most single person providers do provide that personal touch.
  • Check their portfolios. Most online marketplaces show the portfolios of providers so take a few minutes to view them and see which ones suit your project best. If you’re still not convinced, ask for a PAID sample. For instance, in my company, first-time clients can pay for ONE article and we write the article based on their exact specs. When they get their articles, they can see if we meet their expectations to a T or not.

What about bigger projects? I hear you. This is a bit harder for copywriting projects as they are more costly. But this is how I’ve solved that. You can commission for a part of the copy to be written first. For example, pay $100 for headline samples and bullet point samples. You may think this is a big amount for a sample but don’t forget that the provider is already spending time on your material. So you’re not just paying for the headlines and bullet samples here. You’re paying for the time and effort already being extended on your project.

  • Set up a call. Touch base with your provider before the project begins to make sure he/she understands what you want done.

Three: Lastly, if you’re outsourcing something, don’t just let go. You MUST still have the BIG picture in your head. Oftentimes, when I’m called in, hundreds of articles are already online for a client. When asked where these articles are, their keyword density, do they have meta tags, etc., etc., clients often don’t know. As far as they’re concerned, they’ve outsourced that part so it’s getting done, and that’s it. Hmmm… that’s like throwing money against the wind if you ask me. So what do you do?

You ask for reports. You verify where the articles are once in a while. In short, make sure you’re getting your money’s worth!

Online marketplaces I recommend:
Elance.com
GetAFreelancer.com
RentACoder.com
oDesk.com

Good luck! And if you’ve got outsourcing nightmares, share it on the Comments section :)

Melanie Tan heads an online content provision company that provides SEO articles and other e-content annually. She is also a professional copywriter who specializes in affiliate marketing landing pages.

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Posted in General Internet Marketing, SEO Tactics |

7 Responses

  1. Response by:  Aaron at FullTiltBlogging.com on March 14th, 2008 at 9:28 am

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    I like http://www.Guru.com as well.

  2. Response by:  Adrian Singer on March 14th, 2008 at 10:11 am

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    Another thing you should consider is whether you should go offshore or stick to a domestic company

    I recently blogged about this exact question:
    http://www.softwareprojects.com/resources/get-online-presence/t-website-development-offshore-vs-us-based-9.html

  3. Response by:  Lan on March 14th, 2008 at 2:42 pm

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    Excellent point Adrian. Checked your post and agree with your pros and cons. Again, I stress making the call with the potential provider because offshore or not, clients will get a better feel if it’s a good fit between them or not after just a few minutes of talking one-on-one.

    Got a (long) email stating that oDesk is ONLY for website projects. Not true. You’ll find many other types of providers there but yes, their model (captures screenshots of you and/or your screen while you’re working) does favor coding projects as clients get to verify that their coders are really sitting there and working. (oDesk providers charge by the hour so the screenshots help verify actual time spent on the project.)

  4. Response by:  Stephan Miller on March 14th, 2008 at 5:29 pm

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    Great post. I about to explore outsourcing and this came about the right time. I told a client of mine to try Scriptlance and he had luck with a few developers over there. Some projects took a while, but the price was right and the time element wasn’t that important to him.

  5. Response by:  Jen on March 14th, 2008 at 5:33 pm

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    Thanks for the post Melanie (and Adrian =),

    My husband and I recently outsourced some articles w/a company overseas, and the written language/communication quality just wasn’t up to par for what we wanted. On top of that, we actually had the opposite expected result as far as the time-table goes…it took over two weeks for us to get one article sent to us for inspection to make sure it was keeping w/our specifications … it didn’t.

    What didn’t take very long was the prompt reply to our email notifying them of our desire to terminate the project contract(this was the only way to communicate w/them…even after we’d requested a phone number at the initial communication). We were quickly refunded. So, at least that part wasn’t a headache!
    For us, the time wasted and disappointment just wasn’t worth the discount.

  6. Response by:  Matt on March 15th, 2008 at 12:03 am

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    Just a quick comment on Jen’s post about the overseas outsourcing.
    Of the first 6 projects I did, only 2 were successful, but the two teams of people that I found then have done the majority of my projects since (one in Ukraine, the other in Pakistan) They are very reasonably priced and very professional and now understand what I want (I should point out these weren’t affiliate based site - this is pretty new to me)
    The way I look at outsourcing is the same way you look at developing adwords - you throw a wide net, cull everything that does not work and you are left with the profitable ones that repay your initial investment many times over, especially if you invest more time/money into them. This is what I have with my guys. I still give projects (especially the smaller, less urgent ones) to new people to see if I can find new stars, but spend some time developing your network and you will reap the rewards many times over

  7. Response by:  Paintworkz Web Design on May 21st, 2008 at 11:21 am

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    The online marketplaces that you have recommended are really good. A good post and thanks for the list too.


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